lotus86 Privacy Policy

This page describes what we collect when you use lotus86 and how we keep that data protected. We at lotus86 collect personal information to verify your identity, process your payments, and deliver our gaming services. We do not share your data with third parties except where necessary to complete your transactions or comply with legal obligations.

Our privacy practices follow applicable data protection laws. You have the right to access, correct, or request deletion of your personal data. We maintain encryption and security standards to protect your account and financial information from unauthorized access.

If you have questions about our privacy practices, contact our support team through your lotus86 account dashboard.

What Data We Collect

When you register for lotus86, we collect your full name, email address, date of birth, and contact phone number. To verify your identity, we require you to upload a government-issued ID photo and proof of address. We store these documents securely for compliance and fraud prevention. We also collect your payment information—your chosen e-wallet or bank account details—but we do not store full credit card numbers or banking credentials on our servers.

We collect transaction data each time you deposit or withdraw. This includes the payment method, amount, date, and time. We also track your gameplay activity: which games you play, your stakes, and your outcomes. This data helps us calculate your weekly cashback, track your tier progression, and detect fraudulent activity. We collect your device information—your IP address, browser type, and operating system—to maintain platform security and prevent unauthorized access.

• Registration data: name, email, date of birth, phone number
• Verification documents: government ID, proof of address
• Payment details: e-wallet or bank account linked to your account
• Transaction history: deposits, withdrawals, and amounts
• Gameplay data: games played, stakes, outcomes, time stamps
• Device and connection data: IP address, browser, operating system

How We Use Your Data

We use your personal information to verify your identity and comply with anti-money-laundering regulations. This protects both you and lotus86 from fraud and financial crime. We use your payment details to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We do not store these details longer than necessary to complete the transaction.

We analyze your gameplay data to calculate your weekly cashback, determine your tier level, and identify patterns that may indicate fraudulent activity. We also use your data to send you account notifications, promotion updates, and support communications. If you disable notifications in your account settings, we will respect that preference. We never use your data for marketing purposes outside lotus86.

Third-Party Data Processors

We at lotus86 use third-party processors to deliver certain services. Our payment processors handle your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer requests. These processors do not use your data for purposes other than processing your payment. Our hosting provider stores our servers, which may be located outside your jurisdiction. We ensure all processors comply with data protection standards through written agreements.

We may disclose your data to law enforcement or regulatory authorities if required by legal process or court order. We will notify you of such disclosures unless prohibited by law. We do not sell or rent your personal data to marketers or third parties. Your data is used only to deliver lotus86 services and comply with legal obligations.

Cookies and Tracking Technologies

We use cookies to maintain your lotus86 session and remember your preferences. Session cookies expire when you log out. Persistent cookies remain on your device and help us recognize you when you return. We use cookies only to improve your experience on lotus86—we do not use them to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use certain lotus86 features.

We do not use third-party tracking pixels or analytics services that identify you personally. We may collect aggregate, non-identifying usage statistics to understand how users interact with lotus86 and identify technical issues. This data does not identify individual users.

We at lotus86 keep your personal data protected and use it only to deliver our services and comply with law.

Your Rights and Data Requests

You have the right to access all personal data we hold about you. To request your data, contact our support team through your lotus86 account. We will provide a copy within 30 days. You also have the right to correct any inaccurate information in your account. You can update your email, phone number, or payment details directly in your account settings.

You may request deletion of your personal data, subject to our legal obligations to retain it. For example, we must retain verification documents and transaction records for compliance purposes. If you request account closure, we will delete your data except where required by law. You have the right to object to our use of your data for certain purposes. Contact our support team to discuss your concerns.

Data Retention

We retain your registration data, verification documents, and transaction history for at least five years to comply with anti-money-laundering regulations. After you close your lotus86 account, we retain your data for the same period unless you request deletion earlier. Your gameplay data is retained for as long as your account is active and for two years after closure. We delete data earlier if you request it and if we have no legal obligation to retain it.

Changes to This Policy

We may update this privacy policy at any time. Changes take effect immediately upon publication on lotus86. Your continued use of our platform after changes are published constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.

If you have any questions about our privacy practices or wish to exercise your data rights, contact our English-language support team through your lotus86 account dashboard. Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's data protection regulations.